Returns & Exchanges

At Giesswein, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. Simply follow our streamlined process to ensure your premium wool products are returned or exchanged quickly and easily.

1

Start Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided by the portal and securely package your items in their original Giesswein box.

3

Ship the Package

Drop off your parcel at the nearest authorized shipping carrier location; ensure you keep the tracking receipt for your records.

4

Receive Your Refund

Once our warehouse inspects and processes your return, your refund will be issued to the original payment method within 10-14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing